Last updated: October 26, 2026.
These terms apply to PalmerPrintLab, operated by Palmer Studios Inc., Gilbert, Arizona. Contact support@palmerprintlab.com with questions.
Current test-store status
The website is publicly viewable while we complete paper testing, print proofs, shipping setup and email delivery. Product prices show our planned print pricing. A test cart or test order is not an accepted retail order, creates no obligation to pay, and will not be printed or shipped. Never use a real card in test checkout. We will announce real ordering when it becomes available.
Accounts and acceptable use
Provide information you are authorized to use, keep your account credentials private, and contact us if you suspect unauthorized access. Do not attempt to access other customers’ files, disrupt the site, evade usage limits, or upload malicious or unlawful content. We may limit access to protect the service and its users.
Your artwork and reproduction permission
Upload only files you own or are authorized to reproduce. You retain your rights. You give us and the service providers needed to perform your requested service permission to store, process, preview and, when real ordering is available, reproduce and deliver the selected print. This does not authorize us to sell your image in the gallery or use it in advertising. Remove an unused file in the studio where available, or contact us for assistance.
Print choices and artwork requests
Review size, orientation, paper, border, crop, color adjustments and quantity carefully. Standard-sheet and trim-to-artwork selections can have different finished dimensions. Gallery artwork is preserved without cropping. Resolution guidance estimates pixel density and does not replace inspection of the source or a physical print proof. Monitors vary; an on-screen preview is not a physical color proof.
Artwork requests are free research requests, not a promise that we can reproduce a work. Source access, reproduction rights, image quality and available sizes must be checked before a work can be offered. Museum names identify sources and do not imply endorsement.
Physical products and future orders
Prints are supplied unframed unless expressly stated otherwise. Frames, rooms and some paper images on the website are illustrative. Our Returns & Cancellations policy provides a 30-day change-of-mind return window for unused, unaltered standard gallery prints. Changes and cancellation are available before actual printing begins; customer-uploaded and genuinely personalized prints become final for voluntary cancellation and change-of-mind returns once printing starts. Remedies for damage, defects, incorrect items and mandatory consumer rights remain. Before real ordering opens, final delivery charges, applicable taxes and any destination-specific terms will be displayed. The planned production time is 3–5 business days after payment and any required artwork approval once paper is stocked and proofs are approved; transit time is additional.
Support, updates and legal rights
Our Privacy Policy, Shipping & Pickup page and Returns & Cancellations page provide related information. Updated terms apply prospectively and will be shown before real orders are accepted. Nothing here excludes consumer rights or other rights that cannot lawfully be waived.