Last updated: October 26, 2026.
PalmerPrintLab is operated by Palmer Studios Inc. in Gilbert, Arizona, United States. This policy explains how we handle information when you browse our website, upload artwork, create an account, request an artwork, or contact us. Privacy questions and requests: support@palmerprintlab.com.
Information we collect
We collect information you provide, including account details, contact information, artwork files and file metadata, print choices, artwork requests, support messages, and checkout details. Our systems also process IP addresses, browser information, session identifiers, and activity records needed to run and protect the service. Use test information for test checkout; uploaded files and messages are still stored as real data.
How we use it
We use this information to provide the functions you request, keep uploads and accounts secure, calculate print and delivery options, answer support questions, research requested artwork, prevent misuse, and maintain business records. When real ordering opens, order information will also be used to produce and deliver prints. We do not use your uploaded artwork in our public gallery or advertising without your separate permission.
Artwork storage and service providers
Customer originals are stored privately in Amazon S3, not as publicly browsable website images. Authorized staff and service providers may access them as needed for support, technical processing, or a requested order. Temporary signed links allow authorized access. Gallery previews are public; customer originals remain private.
Our website uses WordPress and WooCommerce on our hosting provider. Stripe processes test payment information through its payment interface; we do not store complete card numbers. EasyPost processes the shipping details and package information needed to calculate test rates. Our catalog database and automation service process artwork-search information. The artwork-request email address stays with the store rather than being included in the museum-search request. Our support mailbox currently uses GoDaddy cPanel webmail, with Google Workspace retained for a possible return to that service. Amazon Simple Email Service (SES) handles authorized email delivery tests and, once enabled, automated transactional email. SES processes recipient addresses, message content, and delivery, bounce and complaint information. We use delivery feedback and suppression records to help prevent repeated sends to undeliverable addresses or recipients who report complaints. Our support system stores tickets on our website. These providers receive information needed for their functions.
Cookies and browser storage
Essential cookies and local browser storage support login, cart contents, upload sessions, saved editing choices, artwork requests, and security. Clearing them can interrupt an upload or remove a saved cart. Google Analytics and advertising tracking have not been enabled. We will update this policy and provide any required choices before adding nonessential tracking.
Email and your choices
You may email us for support. Automated store emails are currently disabled while delivery is configured. Once enabled, account, order, password-reset and requested support messages will relate to your actions on the site. Submitting an artwork request or placing an order does not subscribe you to marketing. Any future promotional subscription will offer a separate choice and an unsubscribe method.
Retention and deletion
Completed artwork is not currently deleted automatically. You can remove an eligible, unused upload through the studio or contact us to request removal. Unfinished S3 multipart uploads are cleared after three days; this is not a deletion schedule for completed artwork. We retain account, request, ticket, order and security records for their operational purpose and as needed for legal obligations, disputes and fraud prevention. Backups may retain information until they expire through normal backup rotation.
Your privacy rights
Contact support@palmerprintlab.com to ask about access, correction, deletion, or other rights available under the law that applies to you. We may verify identity before releasing or changing private information. Some records may need to be retained for legal or security reasons; we will explain applicable limits. You may also have the right to complain to your local privacy authority.
International processing and security
We operate in the United States, and service providers may process information in the United States and other countries. We use access controls, encrypted connections, and private original-file storage, but no online service can guarantee absolute security. Do not submit passwords, payment-card details, or unrelated sensitive information in support tickets or artwork requests.
Children and policy changes
The service is intended for adults purchasing or arranging prints. We do not knowingly collect account information directly from children under 13. Contact us if you believe a child has supplied information that should be removed. We will post material policy changes here with an updated date.