A little guidance, a print question, or help with an order. Keep the conversation together in your support account.
Let’s check the details.
Include your order number, the print you’re asking about, and what you need help with. Please contact us promptly about requested changes.
Make your image work beautifully.
Ask about resolution, print size, white borders, paper choices, or rolled canvas. Tell us the size and material you have in mind.
Help for the journey home.
Find shipping and Gilbert pickup information. For a damaged delivery, keep the packaging and include your order number when contacting us.
A few useful answers.
What should I include in a support ticket?
Add a clear subject, your order number if you have one, and a description of the issue. If screenshots or photos would help, email them to support@palmerprintlab.com and include your ticket number. Ticket attachments are not enabled yet. Never include passwords, full payment-card details, or unrelated private documents.
Will the full artwork be preserved?
Gallery prints preserve the full artwork. Standard sheets can include white space where the image proportions differ. “Trim to artwork,” when offered, removes excess blank paper and changes the finished dimensions. Check the dimensions shown with your selections before ordering.
Is canvas stretched or framed?
Our canvas option is supplied rolled and unstretched, with blank stretching margins. Stretching and framing are not included. Share the finished image size and margin information with your framer.
How long will production take?
Once real ordering opens and materials and proofs are approved, our planned production time is 3–5 business days before dispatch. Shipping transit time is additional. Test orders are not produced or shipped.
Can I collect my order in Gilbert?
Local pickup will be by confirmed arrangement. Wait for a pickup-ready message and instructions before visiting. We do not operate a public walk-in counter.
How do I request an artwork I can’t find?
Use the artwork request form in the print gallery. Include the title and artist if known. We check the source, reproduction information, and available resolution before adding a print.
Can I change, cancel or return a print?
When paid ordering opens, unused, unaltered standard gallery prints will have a 30-day return window after delivery or pickup. You pay change-of-mind return shipping; we cover necessary returns caused by our errors or defects. Changes and cancellation are available before actual printing begins. Customer-uploaded and genuinely personalized prints become final for voluntary cancellation and change-of-mind returns once printing starts, with remedies and mandatory legal rights preserved. Contact us by email or ticket and see Returns & Cancellations for the full process. Test orders have no real charge or shipment.
What if an order arrives damaged or needs a correction?
Keep the print and packaging, record your order number, and contact us with clear photos of the issue. See our Returns & Cancellations page for the applicable process.
Your conversations, in one place.
Sign in to create a ticket, view its progress, and reply to our team. Replies sent through this portal stay attached to your ticket. Direct email conversations are handled separately for now.
Please sign in or create a test account to use the support portal. You can also email support@palmerprintlab.com.