Last updated: October 26, 2026.
The retail policy below will apply when paid ordering opens. Today, test orders have no real payment to refund or physical print to return. Contact us for help with a test order or an unused artwork upload.
Standard gallery prints: 30-day returns
You may return an unused, unaltered standard gallery print by telling us within 30 calendar days after delivery or local pickup. This includes our standard gallery sizes, paper choices and shop-provided trim options, and standard gallery canvas supplied rolled and unstretched. Printing a gallery work after you order does not by itself make it personalized.
Keep the print free of marks, damage and customer alterations. Canvas must not have been stretched, mounted, coated or cut by you or your framer. These condition requirements apply to voluntary change-of-mind returns, not to claims about damage, defects or our mistakes.
How to request a return
Email support@palmerprintlab.com or open a ticket on our support page. Include your order number and the items you want to return. A clear, timely notice is enough to start the process; you do not need to wait for our reply to meet the 30-day notice window.
We will provide the return address and packing instructions directly. For a voluntary return, send the print within 14 calendar days after we provide those instructions. Pack it securely, ideally using the original protective packaging, and retain your shipping receipt. Contact us if you need help meeting that dispatch window. Any longer period or different process required by law still applies.
Return costs and refunds
For a change-of-mind return, you pay the return shipping. There is no restocking fee. We refund the returned item’s price and applicable item taxes. Original delivery charges are refunded where required by law; otherwise they are not refunded for a change of mind. If the problem is our error or a defective or damaged print, we cover the necessary return-shipping costs and arrange the appropriate remedy.
We process eligible refunds to the original payment method within 5 business days after receiving the returned print, or after confirming a refund when no return is needed. Your bank may take additional time to post the credit. Any earlier refund deadline, delivery-charge refund or right to provide evidence of dispatch required by applicable law takes priority over this process.
Changes and cancellation before printing
Contact us as soon as possible if you want to change or cancel an order. You may cancel an unprinted order before production starts for a full refund of the cancelled items and related unfulfilled shipping charges and taxes. For a partial cancellation, we will confirm any remaining delivery cost. We will check requested changes with you, including any price or timing difference, before proceeding.
Production starts when we actually begin printing your order. Payment, artwork review and placement in the production queue alone do not count as the start of printing. Send requests by email or support ticket; cancellation and refunds are handled by our team. We will confirm the outcome in writing.
Customer uploads and personalized prints
Once printing starts, customer-uploaded and genuinely personalized prints are final for voluntary changes, cancellation and change-of-mind returns. Before printing starts, the cancellation option above applies. This exception does not remove remedies for damage, defects, incorrect items, delivery problems or any cancellation or other rights required by law.
Damaged, defective or incorrect orders
Please contact us promptly with your order number and a description of the problem. Keep the print and packaging while we review it, and share photos if possible. If photos or original packaging are unavailable, contact us anyway. The 30-day change-of-mind window is not a limit on your rights concerning defective or incorrect goods.
We will review the issue and arrange a replacement, refund or other remedy as appropriate and required by law. We cover necessary return costs when the problem is our responsibility. Please wait for packing and return instructions before sending the item back.
Delays and your legal rights
If we cannot meet a promised shipping date, we will contact you with the revised timing and applicable cancellation and refund options. We will obtain any required consent to a delay; the normal production cutoff does not override those rights. See Shipping & Pickup for production and delivery information.
This policy adds a voluntary return option and does not limit mandatory consumer rights, including any longer period or different cancellation, return, refund or remedy rules that apply where you live.
PalmerPrintLab is operated by Palmer Studios Inc., Gilbert, Arizona. Contact support@palmerprintlab.com or use our support portal. We provide return and appointment addresses directly; please do not send a return without the correct destination.